> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pixelpatrol.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Billing

> Flexible pricing and subscription management for teams

## Overview

Pixel Patrol offers flexible subscription plans designed to scale with your content moderation needs. Each team has its own subscription, allowing organizations to manage multiple projects with different requirements.

## Subscription Plans

### Available Plans

<CardGroup cols={3}>
  <Card title="Free" icon="gift">
    **\$0/month**

    * 1,000 moderations/month
    * 1 site
    * 2 team members
    * Basic support
    * Community features
  </Card>

  <Card title="Pro" icon="star">
    **\$49/month**

    * 10,000 moderations/month
    * 10 sites
    * 10 team members
    * Priority support
    * Advanced analytics
    * Webhook notifications
  </Card>

  <Card title="Enterprise" icon="building">
    **Custom pricing**

    * Unlimited moderations
    * Unlimited sites
    * Unlimited members
    * Dedicated support
    * Custom AI models
    * SLA guarantees
  </Card>
</CardGroup>

### Feature Comparison

| Feature           | Free      | Pro       | Enterprise |
| ----------------- | --------- | --------- | ---------- |
| Moderations/month | 1,000     | 10,000    | Unlimited  |
| Sites             | 1         | 10        | Unlimited  |
| Team members      | 2         | 10        | Unlimited  |
| AI models         | Basic     | All       | Custom     |
| API rate limit    | 100/min   | 1,000/min | Custom     |
| Data retention    | 30 days   | 90 days   | Custom     |
| Support           | Community | Priority  | Dedicated  |
| SLA               | None      | 99.9%     | 99.99%     |

## Usage & Limits

### Usage Tracking

Monitor your team's usage in real-time:

```typescript theme={null}
const usage = await getTeamUsage(teamId);
{
  moderations: {
    used: 7,234,
    limit: 10,000,
    resetDate: "2024-02-01"
  },
  storage: {
    used: 3.2, // GB
    limit: 10.0
  },
  apiCalls: {
    used: 45,678,
    limit: 100,000
  }
}
```

### Limit Types

<CardGroup cols={2}>
  <Card title="Soft Limits" icon="cloud">
    * Moderations per month
    * API calls per month
    * Storage space
    * Warning at 80%
  </Card>

  <Card title="Hard Limits" icon="stop">
    * Team members
    * Sites
    * Concurrent requests
    * Immediate enforcement
  </Card>
</CardGroup>

### Overage Handling

When limits are exceeded:

1. **Soft Limits**:
   * Email notifications at 80%, 90%, 100%
   * Grace period for upgrades
   * Automatic upgrade options

2. **Hard Limits**:
   * Immediate blocking
   * Upgrade required
   * No service interruption for existing content

## Billing Management

### Payment Methods

Supported payment options:

* Credit/debit cards (Visa, Mastercard, Amex)
* ACH bank transfers (Enterprise)
* Invoicing (Enterprise)
* Annual prepayment discounts

### Billing Cycle

```mermaid theme={null}
graph LR
    A[Subscription Start] --> B[Monthly Usage]
    B --> C[Invoice Generated]
    C --> D[Payment Processed]
    D --> E[Next Cycle]
    E --> B
```

### Invoice Details

Monthly invoices include:

* Base subscription fee
* Overage charges (if applicable)
* Add-on services
* Credits or discounts
* Tax (where applicable)

## Subscription Management

### Upgrading Plans

Upgrade anytime with immediate effect:

```typescript theme={null}
// Upgrade to Pro plan
await upgradeSubscription({
  teamId: 'team_123',
  planId: 'pro',
  billingPeriod: 'monthly'
});
```

Benefits of upgrading:

* Immediate limit increases
* Pro-rated billing
* No service interruption
* Keep all data and settings

### Downgrading Plans

Downgrade at end of billing cycle:

* Current limits until cycle end
* Data retention per new plan
* Automatic feature adjustment
* Warning if over new limits

### Cancellation

Cancel anytime:

* Service until cycle end
* Data export available
* 30-day data retention
* Reactivation possible

## Add-On Services

### Available Add-Ons

<CardGroup cols={2}>
  <Card title="Extra Moderations" icon="plus">
    * 10,000 pack: \$20
    * 50,000 pack: \$75
    * 100,000 pack: \$125
    * Never expire
  </Card>

  <Card title="Priority Processing" icon="rocket">
    * 2x faster processing
    * Dedicated queue
    * \$99/month
    * Cancel anytime
  </Card>

  <Card title="Extended Retention" icon="clock">
    * 180-day retention: \$19/mo
    * 365-day retention: \$39/mo
    * Compliance support
    * Searchable archive
  </Card>

  <Card title="Custom AI Training" icon="brain">
    * Train on your data
    * Private models
    * Starting at \$499
    * One-time setup
  </Card>
</CardGroup>

## Enterprise Features

### Custom Contracts

Enterprise plans include:

* Volume discounts
* Custom terms
* Flexible payments
* Dedicated account manager

### SLA Guarantees

| Metric           | Pro SLA      | Enterprise SLA |
| ---------------- | ------------ | -------------- |
| Uptime           | 99.9%        | 99.99%         |
| API Response     | \< 500ms     | \< 200ms       |
| Support Response | 24 hours     | 1 hour         |
| Moderation Time  | \< 5 seconds | \< 2 seconds   |

### Compliance

Enterprise compliance features:

* SOC 2 Type II certified
* GDPR compliant
* HIPAA ready
* Custom data residency
* Audit logs
* BAA available

## Cost Optimization

### Best Practices

1. **Right-Size Your Plan**: Monitor usage patterns
2. **Use Rules Efficiently**: Reduce unnecessary API calls
3. **Batch Processing**: Group related content
4. **Cache Results**: Avoid duplicate processing

### Usage Analytics

Track spending patterns:

```typescript theme={null}
const analytics = await getBillingAnalytics(teamId);
{
  monthlySpend: [120, 135, 128, 142],
  topCostDrivers: {
    moderations: 65,
    storage: 20,
    addOns: 15
  },
  projectedCost: 155
}
```

## Payment Security

### Security Measures

* PCI DSS Level 1 compliant
* Tokenized card storage
* 3D Secure authentication
* Encrypted transactions
* No card data stored

### Billing Portal

Self-service portal features:

* View invoices
* Update payment methods
* Change plans
* Download receipts
* Manage tax information

## Discounts & Credits

### Available Discounts

* **Annual Plans**: 20% off
* **Non-Profit**: 50% off
* **Education**: 50% off
* **Startups**: Special pricing
* **Volume**: Enterprise negotiable

### Referral Program

Earn credits:

* \$25 credit per referral
* Referred team gets \$25 credit
* No limit on referrals
* Credits never expire

## FAQ

### Common Questions

<AccordionGroup>
  <Accordion title="Can I change plans anytime?">
    Yes, upgrade immediately or downgrade at cycle end.
  </Accordion>

  <Accordion title="What happens if I exceed limits?">
    Soft limits have grace periods, hard limits block immediately.
  </Accordion>

  <Accordion title="Do unused moderations roll over?">
    No, monthly allocations reset. Consider add-on packs for flexibility.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Pro-rated refunds available for annual plans within 30 days.
  </Accordion>
</AccordionGroup>

## Related Topics

* [Teams](/concepts/teams) - Team-based billing
* [Getting Started](/quickstart) - Initial setup
* [API Usage](/api-reference/rate-limits) - Understanding API limits