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Overview

Pixel Patrol offers flexible subscription plans designed to scale with your content moderation needs. Each team has its own subscription, allowing organizations to manage multiple projects with different requirements.

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Subscription Plans

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Available Plans

Free

$0/month
  • 1,000 moderations/month
  • 1 site
  • 2 team members
  • Basic support
  • Community features

Pro

$49/month
  • 10,000 moderations/month
  • 10 sites
  • 10 team members
  • Priority support
  • Advanced analytics
  • Webhook notifications

Enterprise

Custom pricing
  • Unlimited moderations
  • Unlimited sites
  • Unlimited members
  • Dedicated support
  • Custom AI models
  • SLA guarantees

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Feature Comparison

FeatureFreeProEnterprise
Moderations/month1,00010,000Unlimited
Sites110Unlimited
Team members210Unlimited
AI modelsBasicAllCustom
API rate limit100/min1,000/minCustom
Data retention30 days90 daysCustom
SupportCommunityPriorityDedicated
SLANone99.9%99.99%

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Usage & Limits

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Usage Tracking

Monitor your team’s usage in real-time: 
const usage = await getTeamUsage(teamId);
{
  moderations: {
    used: 7,234,
    limit: 10,000,
    resetDate: "2024-02-01"
  },
  storage: {
    used: 3.2, // GB
    limit: 10.0
  },
  apiCalls: {
    used: 45,678,
    limit: 100,000
  }
}

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Limit Types

Soft Limits

  • Moderations per month
  • API calls per month
  • Storage space
  • Warning at 80%

Hard Limits

  • Team members
  • Sites
  • Concurrent requests
  • Immediate enforcement

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Overage Handling

When limits are exceeded:
  1. Soft Limits:
    • Email notifications at 80%, 90%, 100%
    • Grace period for upgrades
    • Automatic upgrade options
  2. Hard Limits:
    • Immediate blocking
    • Upgrade required
    • No service interruption for existing content

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Billing Management

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Payment Methods

Supported payment options:
  • Credit/debit cards (Visa, Mastercard, Amex)
  • ACH bank transfers (Enterprise)
  • Invoicing (Enterprise)
  • Annual prepayment discounts

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Billing Cycle

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Invoice Details

Monthly invoices include:
  • Base subscription fee
  • Overage charges (if applicable)
  • Add-on services
  • Credits or discounts
  • Tax (where applicable)

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Subscription Management

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Upgrading Plans

Upgrade anytime with immediate effect: 
// Upgrade to Pro plan
await upgradeSubscription({
  teamId: 'team_123',
  planId: 'pro',
  billingPeriod: 'monthly'
});
Benefits of upgrading:
  • Immediate limit increases
  • Pro-rated billing
  • No service interruption
  • Keep all data and settings

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Downgrading Plans

Downgrade at end of billing cycle:
  • Current limits until cycle end
  • Data retention per new plan
  • Automatic feature adjustment
  • Warning if over new limits

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Cancellation

Cancel anytime:
  • Service until cycle end
  • Data export available
  • 30-day data retention
  • Reactivation possible

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Add-On Services

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Available Add-Ons

Extra Moderations

  • 10,000 pack: $20
  • 50,000 pack: $75
  • 100,000 pack: $125
  • Never expire

Priority Processing

  • 2x faster processing
  • Dedicated queue
  • $99/month
  • Cancel anytime

Extended Retention

  • 180-day retention: $19/mo
  • 365-day retention: $39/mo
  • Compliance support
  • Searchable archive

Custom AI Training

  • Train on your data
  • Private models
  • Starting at $499
  • One-time setup

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Enterprise Features

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Custom Contracts

Enterprise plans include:
  • Volume discounts
  • Custom terms
  • Flexible payments
  • Dedicated account manager

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SLA Guarantees

MetricPro SLAEnterprise SLA
Uptime99.9%99.99%
API Response< 500ms< 200ms
Support Response24 hours1 hour
Moderation Time< 5 seconds< 2 seconds

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Compliance

Enterprise compliance features:
  • SOC 2 Type II certified
  • GDPR compliant
  • HIPAA ready
  • Custom data residency
  • Audit logs
  • BAA available

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Cost Optimization

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Best Practices

  1. Right-Size Your Plan: Monitor usage patterns
  2. Use Rules Efficiently: Reduce unnecessary API calls
  3. Batch Processing: Group related content
  4. Cache Results: Avoid duplicate processing

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Usage Analytics

Track spending patterns: 
const analytics = await getBillingAnalytics(teamId);
{
  monthlySpend: [120, 135, 128, 142],
  topCostDrivers: {
    moderations: 65,
    storage: 20,
    addOns: 15
  },
  projectedCost: 155
}

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Payment Security

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Security Measures

  • PCI DSS Level 1 compliant
  • Tokenized card storage
  • 3D Secure authentication
  • Encrypted transactions
  • No card data stored

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Billing Portal

Self-service portal features:
  • View invoices
  • Update payment methods
  • Change plans
  • Download receipts
  • Manage tax information

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Discounts & Credits

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Available Discounts

  • Annual Plans: 20% off
  • Non-Profit: 50% off
  • Education: 50% off
  • Startups: Special pricing
  • Volume: Enterprise negotiable

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Referral Program

Earn credits:
  • $25 credit per referral
  • Referred team gets $25 credit
  • No limit on referrals
  • Credits never expire

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FAQ

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Common Questions

Yes, upgrade immediately or downgrade at cycle end.
Soft limits have grace periods, hard limits block immediately.
No, monthly allocations reset. Consider add-on packs for flexibility.
Pro-rated refunds available for annual plans within 30 days.